Yorkshire Psychologists Ltd (“we”) are committed to protecting and respecting your privacy.
This policy, together with our T’s and C’s, sets out the foundation on which the personal data we collect from you, or that you provide to us, will be processed by us. Take some time to read the following to carefully understand our practices regarding your personal data and how it will be treated by us.
Important: By submitting personal data to us and/or by using our website you give your consent that all personal data you submit may be processed by us in the manner and for the purposes described below.
What is meant by data?
References to “data” in this Policy will refer to all data you submit to our services to collect. These can include the following;
- Survey responses
- Data collected in forms
- Data inserted on a site by Yorkshire Psychologists Ltd
- Reference to personal information and information, means information about you personally that is collected or for which we act as custodian.
What we collect
The information we collect about you stems from your communication and your website visits with Yorkshire Psychologists LTD. We collate your data for specific, explicit and legitimate purposes. The data we collect will be adequate, relevant and very limited to the specific purposes for which it is to be used.
You may choose to give us information about yourself by completing one of our forms (referral form, registration), our subscription list, interacting with us on Social Media, informing us about website faults, or by downloading emails sent to you. In addition, you may give us information by phone, email or otherwise.
We will process all data in a lawful, fair and transparent manner.
The types of information you will give us include your name, email address, phone numbers, postal addresses, payment and bank details, personal description of your circumstances and medical history.
We collect information about your usage whenever you interact with our website. This includes the webpages you visit, what you click on, when you perform those actions, what language preference you have etc.
Device and browser data
We collect information from the device and application you use to access our services. Device data indicates your IP address, operating system version, device type, system and performance information, and browser type. On a mobile device we collect the universally unique identifier (UUID) for that device.
Information from page tags
We utilise third party tracking services that employ cookies and page tags (also known as web beacons) to collect data about visitors to our website. This data includes usage and user statistics. We provide more information in our Cookies Policy.
Our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, time on site, device type and timestamps.
Medical records and test results
You may choose to send us previous medical records or reports for your therapist to use. You may need to complete questionnaires / psychometrics for the service you are seeking from one of our clinicians. This information will only be shared on a need to know basis.
Receipt of information
Some of the information we hold about you, may come from our closely associated third parties. This may include other clinicians, medical practitioners, search information providers and any sub-contractors who manage technicalities, finances and the delivery of our services as well as business partners.
We may receive information about you from third parties we work closely with. This may include other medical practitioners (for instance if you agree to your medical records being sent to us) search information providers, sub-contractors in technical, payment and delivery services and other business partners.
Information you give to us:
- To carry out our obligations arising from any contracts entered into between you and us relating to psychiatry, psychotherapy and psychologist appointments.
- To provide you with the information and services that you have requested from us.
- To provide you will information about other services we offer that are similar to those that you have already received or enquired about.
- To notify you about changes to our services and the services of our therapists.
- To ensure that the content on our website is presented in the most effective manner for you and your computer / mobile device
Information that we collect about you:
- Administration of our site
- To assist internal operations i.e faults, testing and data analysis
- Improvisation of the website
We will keep your data in a form that permits identification for not no longer than necessary. In the case of medical records this is 20 years from the your last appointment with Yorkshire Psychologists Ltd or 8 years after your death.
Sharing your data
We only share personal data with third parties where it is absolutely essential. This will include:
- Sharing your contact details, medical records, test results and details of your mental health history and present circumstances with the clinicians who will look after you.
- Analytics and search engine services that help us in the improvement of our site.
- If we are under a legal duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website T’s & C’s ; or to protect the rights, property or safety of Yorkshire Psychologists Ltd, our clients or others. This includes, but is not limited to, exchanging information with other companies and organisation for the purposes of fraud protection.
- Where appropriate, before disclosing personal data to a third party, we require the third party to take to protect your personal data and to comply with applicable law.
The law on data protection sets out several reasons to help guide Yorkshire Psychologist LTD on how to collect or process your personal data. These include:
In specific situations, we can collect and process your data with consent i.e if you request regular newsletter updates then we will ask for the information that allows us to enable you to have this service.
In Clinical situations, we need your personal data to comply with our contractual obligations with you I.e, if you want an appointment with a Psychologist, we need to know your contact details, name, age and some details about your current health and circumstances to book that appointment.
You have the right to request:
- Access to the personal data we hold about you, free of charge, however we hold the right to refuse requests that are unfounded or excessive.
- Us to correct your personal data if it is incorrectly held, out of date or incomplete.
- We do not hold your personal data for direct marketing purposes.
- We stop any consent-based processing of your personal data once consent is withdrawn.
If you would like us to stop holding your data, have concerns about the data we hold, or would like it transferred to another service – please email [email protected] or call 0113 873 0158.
If we choose not to action your request we will explain the reasons for our refusal. You have the right to complain about this refusal to the supervisory authority (ICO).
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted.
We will inform you if we use any Cookies that collect your personal information and request your consent prior to doing so. Please see our Cookies page that details the various Cookies we use and the purposes for them.
You can remove Cookies from your computer at any time and can also choose to disable Cookies in your internet browser settings.
Third party website links
If you do not wish to receive emails from us and want to be removed from our mailing list, please email us at the address given below with “email unsubscribe” in the subject heading.
If you also wish to be removed from our postal marketing database, please let us know by emailing us at the address given below with “mail unsubscribe” in the subject heading or writing to us at the address given below.
You may unsubscribe by [email protected]
If you are unhappy about the way your data has been handled or unhappy at ur response to any request you have made to us regarding the use of your personal data. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO)
You can contact them by calling 0303 123 1113
Or you can go online to www.ico.org.uk/concerns
If you have any questions about this policy please contact us and ask to speak to our designated Data Protection Officer by calling 0113 873 0158 or emailing [email protected]
We are always trying to improve our services, thus if we make any changes to your data protection. We will notify you on this page.